What payment methods do you accept?
We are currently set up to accept VISA, Mastercard, American Express, and Discover.
How much is shipping?
If you live in the United States, the shipping is on us! If you live in Canada or Mexico, then your order is a flat rate $5 shipping. And for most other International shoppers, you pay just a $10 flat rate. Certain restrictions may apply if there are customs/regulations fees for your country.
How long will it take to receive my order?
Allow us 2-3 business days for processing and then an average 7-10 days for shipping (US orders). We ship mostly through USPS out of Rochester, NY, so the closer you live to us, the sooner your order will arrive. For our international friends, the average is more like a few weeks. But if you live near the Alps and want to fly us out to hand deliver it, we can chat!
What is so special about the ink you use on your shirts?
The traditional way to screen print tshirts is to use plastisol ink, which is a thick, PVC-based ink that literally sits on top of the fabric. That is not what we wanted with our shirts. Downhill Threads uses only water based and discharge ink which creates a super soft, breathable, wearable print that becomes part of the fabric. After a wash you won’t be able to feel it! Not only is it better looking than plastisol ink, but it is better for the environment. Water based and discharge inks avoid the harmful PVCs and phylates that plastisol is known for.
Will my shirt shrink after washed?Downhill Thread t-shirts are 100% cotton. They may shrink slightly after a normal wash and dry. To minimize shrinking, machine wash cold and hang to dry. Our hoodies are a combination of cotton and polyester blend fleece. They also may shrink slightly, but they also run on the large side.
What size should I order?
Downhill Thread t-shirts are athletic fit and are meant to be a little snug. So if you’re in between sizes, order the larger one. And if you like your shirt baggy, then order up a couple sizes. Also, as you may have read above, the t-shirts may shrink slightly after washed. Keep that in mind when ordering your size. Right now we only offer small, medium, large and x-large. Most of DHT tees are unisex-style shirts that will flatter both the ladies and the gents. Snowbunny is currently our only 'ladies fit' tee. Our hoodie is also available Small through XL. It is a larger fit than our t-shirts. Check the size charts on the product pages for exact measurements.
What is your return policy?
We want you to be happy with your purchase! Let us know within 10 days if your order is defective, or if you received the wrong shirt or size. But please check out the size chart before you order. We can exhange your shirt for a different size, but then we’ll have to charge you that pesky shipping fee. And we can only take the product back if the shirt is unwashed and tag still in place. If you qualify for a return, please email firstname.lastname@example.org and we will help you from there.
I’m scared to pay online. Is your site secure?
Downhillthreads.com is 100% secure. In fact, to accept credit cards we legally have to be. We pay to have a Secure Socket Layer (SSL) encryption, and we also use authorize.net to complete our transactions.
I have another question. Who can I ask?
We are happy to help. Just email us at email@example.com and we will get back to you within 24 hours. Or send us a direct message via facebook or twitter.